11 Commandments of Customer Service
- We honor our customers as welcome guests and serve them in the manner they desire.
- We respect the time and priorities of our customers.
- We personally serve and help our customers and strive to make their lives better.
- Solving customer problems is the reason our company exists. We are not an equipment supplier company. We are a service company that solves customer problems.
- We never compromise honesty.
- A good deal is a good deal only when it benefits both the customer and the company.
- For every dollar a customer spends with us, we expect him or her to receive a dollar and ten cents in value.
- We want our customers to prefer to do business with us.
- When a customer completes a transaction with us, we want him or her to think, “Wow! What a great experience! I wish all of my suppliers were that good.”
- By choosing to buy a Cat machine from Wheeler Machinery Co., our customers are entrusting to us their ability to make a living. That is a sacred trust we must honor.
- We want our customers to retire rich, due in large part to purchasing Cat machines and being supported by Wheeler Machinery Co.